Author Topic: Call Centers  (Read 86 times)

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Chiprocks1

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Call Centers
« on: September 04, 2013, 11:17:15 am »
The original title of this thread was going to be called "Welcome to tech support, how may I help you", followed by F*CK YOU!!!

I seriously hate this sh*t. Why do companies farm out call centers to 3rd world nations which employ people that don't even have a basic grasp of the English language? I get that they are using the cheapest labor on the planet, but don't you think it's going to reflect poorly on the company if they don't even have standards for basic English and a knowledge of some sort regarding whatever product you are calling about?

Here's my story that just happened. I literally got off the phone right now and came directly here to start this thread because I need to vent. I hate eBay for a lot of different reasons, but one that is near the top is "tech / customer support" that they have. In my case, I found that another Seller basically copied and pasted my Item Description into his own. I spent time and research to get it down pat that best sells my item and this dick comes in and swipes it as his own. Not a problem, it's expected and it happens all the time.

My problem is that nothing gets done about it no matter how many empty promises 'Tech Support' likes to dish out. Clearly I have dealt with this problem before. It's almost second nature in how often it happens. So, I call 'Tech Support' to tell the operator my problem and give her the other sellers Item Number and my Item Number so that they can compare and see that there is a clear swipe going on.

Her response was that I had to manually go in and report them via their page. I explained that there are NO OPTIONS that fit my specific complaint and that she needs to log it in herself so that we can proceed with getting this problem resolved. Now all of this was said within the first 5 minutes of the conversation. She refused to take anything down on her part that she would "walk me through the manual process". So, she does just that. Roadblock. No options.

Her response: "Um, let me place you on hold for 2 minutes while I figure this out".

She returns 5 minutes later.

"Okay, lets try another way".

Ma'am, there is no other way.

"If you go to page blah blah blah....."

Fine, have it your way. You're just going to look like an idiot 5 minutes from now.

Fast-forward 5 minutes.

Her response: "Um, let me place you on hold for 2 minutes while I figure this out".

She returns 5 minutes later.

"Lets try one more way okay"

Are you f*cking serious?

"If you go to page blah blah blah....."

5 minutes later she excuses herself to check on other options. She returns 5 minutes later.

"Okay, I have come to the realization that you don't have the option that best suits what you need done. So, I will personally take down the information you gave me and note that the other seller, blah blah blah....."

This is where I really lose my cool and start asking her to explain herself why she chose to waste 35 minutes of my time and I ask her point blank why she didn't take the information I gave her within the first 5 minutes of the conversation. She had no legitmate response. She kept trying to turn it around that doing it "this way" will help members in the future. I told her "this way" has been the status quo for the past 2 years, since the day I started selling on eBay. So she starts running off excuse after excuse, blah blah blah. None of them making a bit of sense.

Why do companies continue to employ dumb, stupid people that can't communicate with others and know very little about "tech" stuff on their end. How come it's up to me to "train and or tell them such and such method doesn't work or even apply"?

F*ck! I'm beyond mad. I'm furious. And you wonder why they get so much sh*t.

Rant over...........
« Last Edit: September 04, 2013, 11:21:04 am by Chiprocks1 »
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Mac

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Re: Call Centers
« Reply #1 on: September 04, 2013, 11:25:28 am »
Rant on my dear man, it will do ya good. I hear ya.

I've not run across your situation, but believe me, when I hear others say, yea, you need to call Help Desk, my spine usually goes numb.
Believe in Yourself
Because the rest of us think you're an idiot.

Neumatic

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Re: Call Centers
« Reply #2 on: September 05, 2013, 12:01:15 am »
I had to work volunteer for a call center thing in college in order to get class credit.  So technically it's not volunteering.  Also, I accidentally slept in and forgot to do it.  And you know what?  And if you think THOSE guys are tough on the phone, just TRY talking to me when I don't WANT to concentrate (I'm not that great on the phone on my best days).

Mac

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Re: Call Centers
« Reply #3 on: September 25, 2015, 01:18:34 pm »
Believe in Yourself
Because the rest of us think you're an idiot.

 

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